CityLink Vision: Working together to transform lives and our community.

CityLink Mission: To show God’s love to those in need by providing an integrated path to holistic life change.

CityLink Center Volunteer Manager

Position & Description:
The Volunteer Manager is responsible for designing, managing and continuously improving the systems
and processes to mobilize and support volunteers throughout the center and its partner organizations in
order to further our respective mission.

In this role the Volunteer Manager will be a key interface with service delivery organizations (Resident
and Visiting Partners) and CityLink Center to determine how to best leverage volunteers to increase
capacity and impact client lives. The volunteer involvement will be tracked and evaluated to
continuously improve experiences and outcomes.

The Volunteer Manager will establish and execute the training curriculum for engagement of volunteers
at the center as well as the infrastructure for on-going support, including but not limited to: recognition,
conflict resolution, supplemental training, and encouragement.

The Volunteer Manager will enlist, train, and supervise the Operations Support Coordinator and
volunteers providing direction, coordination, and consultation for volunteer functions within the Center.

Mission and Vision Support:
The Volunteer Manager directly supports CityLink’s vision and mission through engaging volunteers in
meaningful service to assist our clients. Through this engagement lives of clients and volunteers will be
changed while capacity will be dramatically increased for the center and its partners to address this
pressing community need. This position is responsible for delivering one of our three core
competencies.

Job Duties and Responsibilities (Other duties may be assigned as appropriate):
Volunteer Systems & Processes (the Foundation):
 Identify, develop, promote, and maintain a wide range of volunteer opportunities
 Recommend the most efficient use of volunteers to support program operations
 Establish and manage volunteer policies, role descriptions, procedures, and standards
 Establish and manage lead volunteers to conduct and/or arrange for volunteer orientation and
training, schedule all volunteer activity, and provide on-going support
 Identify and develop Lead Volunteer roles in targeted areas
Volunteer Engagement:
 Directly manage shift fulfillment for ~160 shifts per week, identify gaps, coordinate coverage,
and work with volunteers to coordinate coverage to meet program needs
Volunteer Recruiting and Intake:
 Create, evaluate, and continually improve all internal and external recruiting marketing pieces
 Work closely with Spiritual Growth Director and Chief Program Officer to assist in the
development and execution of church, university, and individual recruitment strategies
 Host and attend recruiting events within the community to attract qualified candidates
 Support publicity opportunities to recruit or support volunteers
 Develop and maintain relationships with other volunteer organizations within the area
On-Going Volunteer Support:
 Organize and participate in volunteer recognition programs and special events
 Provide ongoing support, training, leadership development and guidance for volunteers
 Confer with volunteers to resolve grievances and promote cooperation and interest
 Coordinate creation and distribution of various volunteer communications and publications

Lead Continuous Improvement of Volunteer Engagement:
 Assess client feedback to continuously improve volunteer engagement
 Identify and lead Volunteer Advisory Council to evaluate and provide feedback on engagement
 Maintain accurate records and provide monthly statistical and activity reports on volunteerism
 Identify and lead improvement of targeted volunteer recruiting and retention strategies
Position Qualifications
 Mature in faith and committed to continuous growth
 Ability to think strategically across multiple priorities and initiatives
 Works well with diverse groups of people
 Ability to work through challenging situations
 Possess high initiative, acts as self-starter and solution focused
 High organizational skills and follow-through
 Detail orientated, willing to get into the weeds and ability to step back to see big picture
Education and Experience
 Experience in mobilizing and managing large numbers of volunteers
 Experience in working in highly collaborative environment with multiple partners
 Knowledge of management principles and evaluation methods for continuous improvement
Skills
 Proficient in basic computer applications, such as Microsoft and web applications
 Record keeping skills (for admissions and marketing)
 Organization and planning skills
Capabilities
 Demonstrated capability to conduct one’s self in a calm and professional demeanor when
dealing with the public and/or with difficult situations
 Demonstrated capability to effectively communicate orally and in writing
 Ability to work well with a diverse group of staff and volunteers
 Ability to be proficient whether presenting in large groups or working with individuals
 Ability to think strategically and work at both detail level and on general strategy
 Willingness to adjust hours to accommodate the needs of the job
 Ability to effectively manage a wide array of tasks, projects, and responsibilities
 Ability to work productively in an unstructured environment with frequent interruptions
 Ability to simultaneously work on multiple initiatives in a dynamic environment
Time Commitments
 Hours are generally Monday through Friday with some Saturdays and some evenings
 Must be available for special events, meetings, and training

Time Commitment: 40+ hours /week
Reports To: Dani Watkins, Chief Program Officer of CityLink Center