CityLink Center

Operations Support Coordinator

CityLink Vision: Working Together. Reducing Poverty. Changing Lives.

CityLink Mission: To show God’s love to those in need by providing an integrated path to holistic life change.


Operations Support Coordinator

Position & Description:
Are you a team player who has attention to detail and is looking to use those gifts to make a huge
impact in our community? The Operations Support Coordinator is responsible for advancing CityLink’s
mission through general administrative support and supporting our Welcome Center. The position will
work closely with the Volunteer Director and program team on execution and management of creating a
professional and welcoming first touch for our clients. The position will work with the broader team for
administrative support to help CityLink keep running smoothly.

CityLink is volunteer-driven and this role is responsible for equipping those volunteers to consistently
deliver an excellent client experience. This role will develop and support volunteer leadership in these
areas as well as provide direct client services at the Welcome Center.

The Operations Support Coordinator will administer other areas key to the organization’s success
including the facility calendar, class management, monthly tours, supply management, support of
center’s IT infrastructure (namely SalesForce and BetterImpact), entering of data, and general
administrative support.

Mission and Vision Support:
The Operations Support Coordinator directly supports CityLink’s vision and mission through supporting
and providing an excellent first touch with clients which reflects God’s love. The ability for the
Operational Support Coordinator to be a utility player and quickly engage and address organizational
needs will enable long-term success.

Job Duties and Responsibilities (Other duties may be assigned as appropriate):

Hospitality Support
• Manage and update the Welcome Center processes
• Develop materials to standardize delivery in Welcome Center and others as identified
• Support lead volunteers to “own” areas of the CityLink Welcome Center service delivery
• Monitor class attendance and update rosters according to attendance guidelines
• Assist in client recruitment process for partner organizations
• Create client reminder log and support execution of client reminder calls weekly
• Directly support client engagement at the Welcome Center as needed

Administrative Support
• Input and update quarterly class calendars in client software as schedules are released
• Manage client accounts in client software system
• Manage building management calendar (room scheduling)
• Manage employee PTO calendar
• Support employee on-boarding as needed (e-mail, phone, business cards, laptop)
• Inventory items at the Welcome Center to ensure no interruption in materials
• Data entry support for development (fundraising) and volunteer team
• Supporting accounting data entry
• Other regular duties as identified and assigned
• Support the Volunteer recognition process

Position Qualifications:
• Mature in faith and committed to continuous growth
• Strong communication skills and ability to present information through training and support
• Welcoming and engaging personality, desire for high levels of personal interaction
• Ability to work across multiple priorities and initiatives
• Possess high initiative as self-starter and solution focused
• High organizational skills and follow-through
• Works well with diverse groups of people
• Ability to work through challenging situations
• A people person with passion to know and serve volunteers and clients

Education and Experience
• Experience in administrative support or customer service
• Comfort in ambiguity, ability to scope out need, approach and lead execution
• Ability to manage diverse types of work
• Willingness to roll-up sleeves and jump into work
• Experience in working in highly collaborative environment with multiple partners

• Proficient in basic computer applications, such as Microsoft, web applications, and Google Suite
• Experience with SalesForce a plus
• Knowledge of project management principles and methods for effective execution
• Organization and planning skills
• Volunteer management and development experience
• Demonstrated capability to conduct one’s self in a calm and professional demeanor when
dealing with the public and/or with difficult situations
• Demonstrated capability to effectively communicate orally and in writing
• Ability to work well with a diverse group of staff and volunteers
• Willingness to adjust hours to accommodate the needs of the job
• Ability to effectively manage a wide array of tasks, projects, and responsibilities
• Ability to work productively in an unstructured environment with frequent interruptions
• Ability to simultaneously work on multiple initiatives in a dynamic and undefined environment

Time Commitments
• Hours are generally Monday through Friday with some Saturdays, between 8am and 5pm
• Must be available for special events, meetings, and training

40+ hours /week

Reports To: Becky Heisler, Volunteer Director of CityLink Center

Support to Program Dir, Executive Dir, Development Dir, and Client Service Team


To apply, please send resume and cover letter to [email protected]

Think you'd be a good fit?

We'd love to hear from you.
Please send your resumé and cover letter to [email protected]