Do you have questions about becoming a client, a volunteer or a donor? Here are a list of frequently asked questions.

Client FAQs

Who is eligible to receive services at CityLink Center?

In order to access services at CityLink, clients must be at least 18 years of age with an income of at or below 250% of the Federal Poverty Level. We also require that clients have stable housing, are not participating in the use of illegal substances, and have stable mental health. Due to the rigor of the programs and the level of engagement that CityLink Partners require, it would be a disservice to enroll a client for services if these areas are not stable. If an individual is currently in crisis in these areas, please consider referring them to an organization that specializes in these services. Once an individual demonstrates stability in these areas, CityLink Center welcomes them to engage in services.


Do you only serve residents of the city of Cincinnati?

No. CityLink Center is not limited in this way. CityLink is able to serve clients in Cincinnati as well as neighboring counties and states; however, transportation and community agencies that provide similar services should be considered. For example, if an individual lives in Northern Kentucky, Brighton Center may be a better referral as they have a similar model and will be in closer proximity to client’s residence.


Does CityLink have materials available for me to share with my client?

Yes! Download them here.

Volunteer FAQs

What are the requirements?

Volunteers must be 18 or older, complete the online orientation, and attend the 1.5 hour volunteer training.


I need to do community service in order to receive assistance. Can I fulfill this requirement at CityLink?

No. We do not accept volunteers who need volunteer hours for assistance. We are able to validate hours for community service and volunteer hours required for school.


Are there weekend volunteer opportunities?

CityLink operating hours are Mondays-Fridays 8am-5pm with an exception of Wednesday from 8am-8:30pm. The ChangingGears garage has a volunteer shift on Saturday mornings for Automotive Repair volunteers.


What is my time commitment?

Your time commitment depends on your serving role. Most shifts are 2-3 hours long, and CityLink hours of operation are 8am-5:30pm except on Wednesday. Wednesday 8am-8:30pm

Donor FAQs

Is CityLink a 501c(3) tax exempt organization?

Yes we are. Our federal tax id# is 04-3828387.


Does CityLink accept gifts of stock?

Yes! Stock gifts can be made by calling UBS wealth management at 513-543-2884. Please reference account number WL 55246 9C. Depository account #: 0221.


How do I update my gift information?

To make changes or to cancel your recurring gift or to update your personal information, please email our Director of Development (marissa.abernathy@citylinkcenter.org)


Do you accept donations via check or money order?

Sure thing! Make your donation payable to CityLink Center and mail to 800 Bank Street, Cincinnati, OH 45214. ATTN: Director of Development.


Is my information secure using this donation portal?

Online donations are processed through a secure server via Stripe, an accredited third party payment processor. According to Stripe’s privacy policy, they do not sell or rent Personal Data to marketers or unaffiliated third parties. More information on their privacy policy can be found here.

More Questions? We’re here for you.


Contact Us